FAQ Categories

Orders (4)

Cancellation & Return (1)

Payment (2)

Ink & Cartridge Basics (1)

Rechnungen (1)
Featured FAQs

  Where can I find the invoice for my order?

  What tax rate is applied to private customers within the EU?

  Can I change the payment method to PayPal afterwards?

  I did not receive an invoice with the delivery. Will I still receive an invoice?

  Why hasn't my payment via PayPal been confirmed yet?

  Where can I obtain a return label?

  Would you like to place a tax-exempt order?

What tax rate is applied to private customers within the EU?

Since joining the One-Stop-Shop procedure, the value-added tax (VAT) of the corresponding country will be calculated for orders placed by individuals.

Example 1: You are a private customer and place an order from Germany. In this case, you will pay the German VAT of 19%.

Example 2: You are a private customer and place an order from Austria. In this case, you will pay the Austrian VAT of 20%.

Example 3: You are a private customer and place an order from Spain. In this case, you will pay the Spanish VAT of 21%.

However, if you are a business customer, you have the option to place your order in accordance with the reverse charge procedure, for which you will need a valid VAT number.

You can find more information about this on our FAQ page at the following link: https://www.tonerstore.at/de/faq/bestellungen.html